Risk Management Consultant | Advisory Services

We worked closely with Alan Gray (AG) on many projects, including a pharmaceutical mass tort, which later became a class action and involved claims well into the eight-figure range. While this litigation was high-stress and high profile, their support and claim management was of the highest quality. While the insurance industry has many excellent professionals, there are very few who have the depth of experience and quality intellectual analysis expertise that can rival AG.

I have utilized Alan Gray for over 20 years, whether it is claims audit, legal bill audit or forensic accounting they have always delivered high quality service and superior results.

Over the past ten years or so, I have retained Alan Gray many times to conduct best practices as well as focused claims audits of claim departments and books of business under my management. I consistently found that the AG claims audit team possessed the requisite qualifications and experience to work closely with our management, claims and operations teams during these audits to ensure timely and meaningful results presented in a consistent manner.

Alan Gray performed multi-line P&C Underwriting Quality review audits on our domestic and non-domestic portfolio. AG’s team possessed the breadth of expertise and flexibility of approach to meet our needs and support improved P&L goals.

Alan Gray (AG) worked with our organization to set up and manage a legal bill review and audit that has been very successful. The staff at AG worked together with us to develop a process that was fair and reasonable and was inclusive of our adjusting staff and our legal business partner. The appeal process AG put in place for our legal business partners works and our adjusting staff can opine on any special circumstances concerning a specific case.

I have utilized Alan Gray for over 20 years, whether it is claims audit, legal bill audit, or forensic accounting, they have always delivered high-quality service and superior results.

Recently I asked the Quantitative Services Group at Alan Gray to review hundreds of claim forms, pull out the relevant data points, prepare an allocation model on the claims, and present the results under multiple cost, occurrence and available limit scenarios. The group performed this work expertly, and on-time, allowing me to clearly present the claim to upper management and attend mediation, fully informed. Alan Gray has been a trusted partner for years because of projects like this.

I have worked with Alan Gray for over 25 years. If you are looking for Claims support they are the best choice.

I enjoy working with Norm and his team at Alan Gray because they offer a full complement of experienced claim professionals, forensic accountants and data analysts needed to address complex insurance exhaustion issues. I rely on Norm’s team for all time-sensitive matters, knowing that I will be provided with a comprehensive report in a timely manner.

The Alan Gray Claim Audit group has been instrumental in helping us evaluate the claim handling practices of our staff and our TPAs through comprehensive best practice claim audits. It is a pleasure collaborating with the claim audit group to achieve meaningful results with actionable recommendations.

I have used the Alan Gray Quantitative Services unit for exposure modeling multiple times over the years; always to great success. Their user-friendly, detail-driven models have allowed me to present complex cases, including how results change based on different inputs, to my clients and even to mediators, allowing me to tell the story of the case in an easily-digestible, informative format. I would NOT hesitate for one second to use them again!

On behalf of our client, we retained AG to serve as an expert in contentious coverage litigation. AG’s involvement helped to successfully resolve the matter.